Return/Exchange Policy

Returns

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with its tags still intact.

Non-returnable items:

Provided that it has not been damaged, soiled, washed, altered, torn or worn and that all the labels and tags are attached.

Swimsuit/Swimwear bottoms are final sale for hygienic reasons.

Damaged packaging and boxes for the item sold.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 15 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

Then contact your Credit Card Company and bank. It may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Support@citylifeusa.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only exchange items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at Support@citylifeusa.com

 

 

 

Shipping

To return your product, you should mail your product to: 5151 Procyon St. Suite 108. Las Vegas NV, 89118

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Insurance and Signature Confirmation

Seen In Vegas Insures every order in the amount of $50.

Signature Confirmation or extra insurance available upon request

Broken and Damaged items in transit, will go through in investigation by the shipping provider.

If investigated, take detailed photos and send to Support@citylifeusa.com . We will then forward to the shipping provider and request a credit.

A replacement of items will be granted and shipped when the investigation is complete and the shipping credit has been issued.  Shipping cost will come out of the credit received by the shipping company.

 For further assistance, email us at Support@citylifeusa.com, or use the address above .